Returns Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, and in its original packaging.

To start a return, contact us at sales@vcomp.co.uk. If your return is accepted, we’ll send instructions on how and where to send your package. Returns will need to be sent to:

• Customers in the UK are responsible for all shipping costs.
• Customers in the EU, USA and rest of the world are responsible for all shipping and customs costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions about returns at sales@vcomp.co.uk.

Damages and issues

Please inspect your order when you receive it, and contact us straight away if the item is defective or damaged, or if you received the wrong item, so that we can look into the problem and put it right.

Refunds

We will let you know once we’ve received and inspected your return, and tell you whether the refund has been approved. If it is approved, you’ll be refunded automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund too.